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Privacy Policy

Updated 7-4-2021

Introduction

Joint Homes, PBC (“Joint,” “Company,” “we,” “us,” or “our”) provides this Privacy Policy (“Policy” or “Privacy Policy”) to describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to this website (www.jointhomes.com), other websites, mobile applications, and online services we provide, and to personal information collected offline, such as through a home showing (collectively the “Services”). By accessing or using the Services, you agree to this Policy. If you do not agree to this Policy, please do not access or use the Services.

1. The Information We Collect

We collect information about you through providing our Services. The types of information we collect depends on the Services and the features you use on the Services. Please note that we need certain types of information to provide theServices to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Services. 

a. Information You Provide Directly to Us

  • Your use of our Services, e.g. when you create an account;
  • Your authorization of a background check or credit check;
  • Your participation in surveys or when you fill out our forms;
  • Your request for information, such as when inquiring about a home;
  • Your signing of a lease or other agreements in connection with a home available on the Services;
  • Your subscription to newsletters;
  • Your registration for promotions;
  • Your requests for support and/or technical assistance;
  • Your transmission of user content or other information to us; and
  • Any other communications you have with us.

The information you provide directly to us may concern you or others and may include, but is not limited to:

  • Account Information: We may collect information from you when you sign up for a membership or create an account with us. That information may include, among other things, your full name, email addresses, age, birthday, username, phone numbers, details regarding your profession, and other information you provide.
  • Payment and Financial Information: We or our service providers may collect payment information from you, such as payment card number, expiration date, billing address, and payment account name. If you are one of our landlords, we may also collect your bank account information so we can remit rental payments to you.
  • Information to Facilitate Background Checks or Credit Checks: We may collect information from you, such as a social security number and/or driver’s license information, when you authorize a background check or credit check.
  • Demographic Information: We may collect your demographic information such as your age, gender, city, state, and country.
  • Content and Other Information You Provide to Us: We collect additional content and information that you voluntarily provide us, such as content you submit when you contact us via the Services or by e-mail.

You are not required to provide us with such information, but certain features of the Services may not be accessible or available, absent the provision of the requested information. 

b. Information from Affiliates andNon-Affiliated Third Parties 

We may collect information about you or others through our affiliates or through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, information to verify your identity, or information for other fraud or safety protection purposes. We may also communicate with you on platforms operated by third parties and collect feedback.

If you access the Services through a third-party account, such as Facebook, Google, orLinkedIn (each a “Third-Party Service”), you may allow us to have access to certain information from the Third-Party Service. Depending on the Third-Party Service, the information shared with us may include your name, profile picture, gender, email address, photos, videos, people you follow and/or who follow you, and/or your posts or "likes." Third-Party Services have their own policies for handling your information, and we encourage you to consult their privacy policies before accessing the Services with a Third-Party Service.

We may combine information that we collect from you through the Services with information that we obtain from such third parties and information derived from other products or services we provide.

c. Information We Collect Automatically

Device/Usage Information. We and our third-party service providers, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track when and how frequently you access or use the Services, including how you engage with or navigate our website or mobile application. We use this information (including the information collected by our third-party service providers) for analytics(including to determine which portions of the Services are used most frequently and what our users like/do not like), to assist in determining relevant advertising (both on and off the Services), to evaluate the success of our advertising campaigns, and as otherwise described in this Policy.

Cookies and Other Electronic Technologies. We and our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Services. These technologies, for example, may allow us to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Services. We or our third-party service providers also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

We may also use local shared objects (also known as "Flash cookies") to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit theAdobe website and make changes at the Global Privacy Settings Panel.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Services, because the Services may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.

Location Information. When you use the Services, we may collect general location information (such as general location inferred from an IP address). We may also collect precise information from your device, if you grant us permission to access such information.

2. How We Use the Information We Collect

We use your information for business and commercial purposes, such as:

  • To provide you with the Services, including to register you for an account and process transactions;
  • To respond to your questions or inquiries, including to provide support and troubleshooting assistance;
  • To communicate with you, including to communicate with you about your membership, account, inquiries, our company, and related news, as well as to send you promotional emails, surveys, newsletters, or notifications;
  • To manage and remember your preferences and customize the Services;
  • To analyze and improve the Services or any other products and services we provide;
  • To administer surveys, sweepstakes, promotions, or contests;
  • To improve our advertising and marketing, such as to provide you with recommendations for products or services that may interest you;
  • To verify your identity;
  • To comply with our legal obligations or as permitted by law;
  • To protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services;
  • To prevent fraud and enforce our legal terms; and
  • To administer and troubleshoot the Services.

We may combine information that we collect from you through the Services with information that we obtain from affiliated and nonaffiliated third parties, and information derived from any other products or services we provide.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

3. With Whom & Why We Share Your Information

We may share or disclose your personal information for the following reasons:

  • Affiliates: We may share your information with Joint affiliates.
  • Consent/At Your Direction. We may disclose your information to nonaffiliated third parties based on your consent to do so. Such consent includes the disclosure of your information (a) in order to facilitate a housing rental on Joint; (b) when we have your permission; or (c) as described in this Privacy Policy, the Terms of Use, or any other legal terms governing your use of the Services.
  • Service Providers: We provide access to or share your information with select third parties who perform services on our behalf. They provide a variety of services to us, including data storage, analytics, billing, marketing, product content and features, customer service, data storage, security, fraud prevention, and legal services.
  • Protection of Joint and Others: We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of Joint, its agents and affiliates, employees, users and/or the public, including to defend or enforce our Privacy Policy, our Terms of Use, or any other contractual arrangement, or (ii) respond to your requests for customer service.
  • Legal Requirements: We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate to comply with any law enforcement, legal, or regulatory process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.
  • Business Transfer: We may share or disclose certain information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
  • Aggregate/Anonymous Information: From time to time, we may share aggregate/anonymous information about use of the Services, such as by creating reports on usage trends. The sharing of such data is unrestricted.

When you participate in the Service by posting content, chatting with other users, or commenting on content or participating in publicly-accessible forums, please note that some of your profile information may be exposed publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

4. Online Analytics and Tailored Advertising

a. Analytics

We may use third-party web analytics services on the Services, such as those of Google Analytics. These service providers use the sort of technology described in the“Information we collect automatically” section above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-OutBrowser Add-on.

b. Tailored Advertising

Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services in order to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites and (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technologies, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g.,your email address) that we may share with a service provider in hashed, non-human-readable form.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's (“NAI”) Consumer Opt-Out Link and/or the Digital Advertising Alliance's (“DAA”) Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites, accessible by the above links.

5. Security of Your Information

We implement security measures to protect your information. It is important that you protect and maintain the security of your account credentials and you need to immediately notify us of any unauthorized use of your account. Please understand that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us.

6. Children’s Privacy

Our Services are not intended for minors and children under the age of 18, and we do not knowingly collect any personal information from such minors and children. If we discover that an individual under 18 has provided us with personal information, we will delete the personal information to the extent required by the Children’s Online Privacy Protection Act.

7. Third-Party Websites

Our Services may link to third-party websites from companies other than Joint, such as to relevant online resources, our partners’ websites, and other third-party websites. We are not responsible for the privacy practices or content of such other websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly. We are not responsible for the actions of third parties.

8. Your Choices

You have certain rights and choices with respect to your information, such as:

  • Profile Information and Accounts: If you have an account on our Services, you can access and edit the information you provided to us through individual settings in the Services. If you want to terminate your account, please contact us directly by emailing your request for account termination to
  • Marketing Emails: To opt out of marketing e-mail communications, you may click the “unsubscribe” link in the marketing e-mails.
  • Marketing Text Messages: To opt out of marketing text messages, you must reply STOP to the text message. You agree that texting “STOP” in response to our text message is the only reasonable method of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than “STOP” or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
  • Cookies & Analytics: You can opt out of certain cookie-related and analytics processing by following the instructions in this Privacy Policy.
  • California Residents: Please review the supplemental privacy notice below.

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information to comply with a legal obligation. We may request that you provide us with information necessary to confirm your identity before responding to your request.

9. Changes to Our Privacy Policy

We may update this Policy from time to time. If we make material changes to our Policy, we will notify you and other users as required by law. By continuing to use our Services, you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

10. Contacting Us

If you have any questions, comments, or concerns regarding our Privacy Policy or practices, please send an email to privacy@jointhomes.com or write to us at the following address: Joint Homes, PBC; 2210 Mount Vernon Ave, Suite 112, Alexandria, VA 22301

11. Supplemental Privacy Notice for California Residents

This Supplemental Privacy Notice supplements the information in our Privacy Policy above, and except as provided herein, applies solely to California residents.It applies to personal information we collect on or through the Services and through other means (such as information collected offline, in person, and over the telephone). It does not apply to personal information we collect from our employees and job applicants in their capacity as employees and job applicants.It also does not apply to personal information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.

California law requires us to disclose information regarding the categories of personal information that we have collected about California consumers, the categories of sources from which the information was collected, the business or commercial purposes (as those terms are defined by applicable law) for which the information was collected, and the categories of parties with whom we share personal information.

As described further in our Privacy Policy above, in the preceding twelve months, we or our service providers may have collected the below categories of personal information for business or commercial purposes:

  • Identifiers: We may collect identifiers such as name, email address, phone number, government identifiers, and other account information.
  • Commercial Information: We may collect commercial information, such as transaction data regarding the transactions you’ve made with or through us.
  • Demographic Information: We may collect demographic information through photo identification information.
  • Financial or Payment Information: We or our service providers may collect payment or other financial information, such as to process rental payments and deposits.
  • Employment Information: We may collect employment and business contact information, such as job positions and titles, and business contact information.
  • Internet or Other Network or Device Activity: We may collect network or device information, such as an IP address, unique device identifiers, advertising and app identifiers, browsing history, or other usage data.
  • Location Information: We may collect general location information (such as those inferred from an IP address), or specific geolocation where you grant us access to such information.
  • Sensory Information: We may collect sensory information, such as audio recordings if you call our customer service, or video recordings from home monitoring equipment and services.
  • Health Information: Our users may provide us with information about disabilities, such as to facilitate search for housing options near public transit.
  • Personal Information Related to Protected Classifications: Our users may provide us with information that reveals information related to protected classifications, such as gender, sexual orientation, marital status, political opinions, or ethnicity.
  • Other Information that Identifies or Can Be Reasonably Associated with You: We may also collect other information that identifies or can be reasonably associated with you, such as when you send us communications.

We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services; (3) affiliates; and (4) third parties such as screening services, landlords, other users, social networks, and data brokers.

We collect the categories of personal information identified above for the following business and commercial purposes:

  • Provide the Services (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Services);
  • Operational purposes (e.g. to enable and troubleshoot our Services);
  • Auditing consumer interactions on our site (e.g., measuring ad impressions);
  • Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
  • Bug detection, error reporting, and activities to maintain the quality or safety of our Services;
  • Short-term, transient use, such as customizing content that we or our service providers display on the Services;
  • Improving our existing Services and developing new services (e.g., by conducting research to develop new products or features);
  • Other uses that advance our commercial or economic interests, such as third-party advertising and communicating with you about relevant offers from third-party partners;
  • Other uses about which we notify you.

We describe our information sharing practices in the Privacy Policy above. In the previous twelve months, we may have shared certain categories of personal information with third parties for business purposes. For example, we may share your bio with actual or potential Joint roommates. The information in your bio may include the following categories of personal information: (1) identifiers; (2) demographic information; (3) employment information; (4) health information; (5) information related to protected classifications; and (6) other information that identifies or can reasonably identify you.

Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

  • Provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
  • Provide access to and/or a copy of certain information we hold about you.
  • Delete certain information we have about you.

You have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.

If you would like to exercise any of these rights, please submit a request using this form or contact us at privacy@jointhomes.com. You will be required to verify your identity before we fulfill your request. If you have an online account with us, logging into your account will serve to verify your identity and request, although we may request additional information if we believe your account has been compromised. If you do not have an account with us, or if we have reason to suspect that the security of your account is compromised, we will request additional information from you to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought.

You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

The CCPA requires businesses that “sell” personal information, as the term “sell”is defined under the CCPA, to provide an opt-out from such sales. Some people have taken the position that when a website uses third parties’ cookies or similar technology for its own analytics or advertising purposes, the website is engaged in a “sale” under the CCPA if the third parties have some ability to use, disclose or retain the data to improve their service or to take steps beyond the most narrowly drawn bounds of merely providing their service to the website/app. Some take this position even when the website pays the third party(not vice versa), and in most cases merely provides the third party with an opportunity to collect data directly, instead of providing personal information to the third party. If you take the position that any of those relationships involve a “sale” within the meaning of the CCPA, then you may consider Joint to have “sold” what the CCPA calls “identifiers” (like IP addresses), “internet or other electronic network activity information” (like information regarding an individual’s browsing interactions on a Joint website), and “commercial information” (like the fact that a browser visited a page directed to people who are considering leasing from us) to those sorts of companies. While Joint does not believe these are “sales” as that term is defined under the CCPA, you can opt out of this activity by following the directions in Section 4 above.

CaliforniaDo-Not Track Disclosure

Joint is committed to providing you with meaningful choices about the information collected on our Services for third party purposes. That is why we have provided links (above) to the NAI "Consumer Opt-Out" link, the DAA opt-out link, and a Google opt-out link. However, Joint does not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations and solutions.

Contact Information

Joint Homes, PBC; 2210 Mount Vernon Ave, Suite 112, Alexandria, VA 22301

Email: privacy@jointhomes.com

Effective Date of Privacy Statement

July 4th, 2021

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