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FAQ & Support

We're here to serve you, and happy to answer any other questions you may have.

What is Joint Homes?

General

Joint is a residential housing platform that provides renters with a better way to be at home. Joint offers its members more convenient, comfortable housing with tech-enabled services that make moving and getting settled into a new home and community simple and stress-free.

Where does Joint operate?

General

Currently, we operate around Fort Hood, TX and Fort Bragg, NC, with expansion into new markets already in the works! Check back regularly or reach out to us directly to ask about coverage in your area. In fact, if you let us know where you're stationed now or where you're going next, we can work with you to meet your needs wherever possible.

What is a Public Benefit Corporation?

General

Public Benefit Corporations are a new type of corporate structure intended to produce a public benefit and to operate in a responsible and sustainable manner. We made the decision to incorporate and be treated as a Public Benefit Corporation (PBC) in support of our social and environmental objectives.

What types of properties does Joint work with?

Homeowners

Currently, our primary focus is on single family homes and townhomes. However, we also operate multi-family properties, condos, and apartments on a case-by-case basis. Whether you currently have a tenant or vacancy, we're ready to work with you. We'll do all the heavy lifting to get current residents set up so you don't need to do a thing.

How much does Joint charge to manage a home?

Homeowners

While there is some variation by market currently, our charge to homeowners is between 7%-15% of the monthly rent collected. Our pricing is designed to align our interests, promote long term tenancy with outstanding tenants, minimize volatility in your monthly expenses, and protect your investment as best as possible. This way, we share the same goal, to keep great tenants in place and keep the property in fantastic shape, because we don’t get paid if you don’t get paid.

Does Joint charge any fees?

Homeowners

Only the monthly management fee described above. We don’t charge placement or renewal fees, markups on maintenance or repairs, after hours fees, listing or screening fees, or fees on staging, tours, or vacancy.

What services does Joint offer for homeowners?

Homeowners

Joint Homes is a full-service housing operator. Whether by master lease or management agreement, we will assume responsibility for coordinating work to prepare your home for rent, pricing and listing, screening of applicants, move-in/out coordination, maintenance and repairs response and coordination, evictions if necessary, and financial records and documentation for you as the owner.

How do you list my home?

Homeowners

We list your home within our network and on major listing sites using our proprietary process to find the best individuals and families to love your home.

Does Joint help me set the rent price for my home?

Homeowners

We do. We use extensive market data to inform pricing and we believe it is in everyone’s interest (yours, residents, ours, and the local community) to list and rent homes at market rate; not above, not below.

Can I list my home on other sites or only with Joint?

Homeowners

You will work exclusively with Joint. We list your home within our network and across the major listing sites using our proprietary process to find the best individuals and families to love your home.

How does Joint screen Resident Members?

Homeowners

Joint performs credit and background checks in addition to a personal interview with all Joint Members. We focus on serving the military community, who are not only the best tenants, but also the most deserving of the comfort and security of home that your property can provide along with our integrated services.

What does it mean to be a Joint Member?

Residents

It’s a better way to be – at home. Joint is a community built to put the comfort and security of home within easy reach for you and your family throughout your career. Access to our network of homes, home services, and concierge services are available only to members of Joint Homes.

What services does Joint offer to residents?

Residents

The core services include bundling of utilities, so you don’t have to set up new accounts and manage billing for electric, water, gas, and internet. Joint delivers this bundle at a flat monthly rate to take the seasonal volatility out of your budget, and you can easily see and manage everything through your Joint account. Additionally, we are expanding our list of common home services offered from our partner network, including cleaners, landscaping, child and pet care services, with some temporary variation in each market as we continue to grow.

What is Joint's Aegis Program?

Residents

Aegis is our proprietary program that enables us to blend the best aspects of renting and buying so you can build wealth like a homeowner while maintaining the flexibility of renting that you need to support your career. You can read more about the program here.

How do I access my Joint Member Stakes?

Residents

The best course is always to reach out and talk with us when you’re considering withdrawing. Your Joint Member Stakes (JMS) are accessible but not liquid, much like equity you would have in a home you purchased. After your first year of Joint Membership, in which your JMS are locked, you can access your stakes in 90 days or less, typically around major life events like getting married, having a child, or transitioning out of the military.

How much does Joint cost?

Residents

As a Joint Member, you pay only for the housing and/or services you access, the cost of which is equal or less than what you would pay for similar housing and services through other providers. Only with Joint, you earn JMS back with each monthly payment, and you have the support of a dedicated concierge team backing you up every step of the way.

When and how can I tour homes?

Residents

Once you see a Joint Home you are interested in, simply reach out to us through the contact page and we will set up either an in-person or a virtual tour, depending on what is most convenient for you.

How do I become a Joint Member?

Residents

The first step is to sign up and create your Joint account using our online platform. Start building your account by answering a few questions and then we will set up a call with you to verify your account and activate your membership. There is no cost to join, and you can reach out with questions any time.

How do I apply to live in a Joint Home?

Residents

If you see a home on our platform that interests you, reach out directly to us and we will send you the application for the property. We also list Joint Homes through major listing sites so it is possible to find and view our listings and initiate an application to us directly on those sites.

Are pets allowed?

Residents

With only a few exceptions, dogs and cats are allowed in Joint Homes. We love dogs and cats, and love pet owners because they're often some of the best residents. With each property listing, a full notice of all pets authorized for that property will be included. As always, you can reach out to us for special circumstances.

How does Joint handle utilities?

Residents

As a Joint Resident, your utilities and other requested services, such as lawn care, will be included in your monthly payment. Joint takes pride in setting up all of the accounts you need to walk into your house and be at home on Day 1. We can also smooth out charges for recurring bills that fluctuate, like utilities season to season, so you can maintain better control over your budget. That means fewer bills in the mailbox and fewer accounts to juggle!

How do I pay rent?

Residents

Online! Payment for your rent and services are due on the 1st of the month using electronic transfers through our payment portal. Once you sign your lease, we will help you set up your payment schedule.

How do I report issues and request maintenance or home upgrades?

Residents

Simple, reach out to your concierge support team. You may report any issues with your home and request maintenance and upgrades by contacting our team at any time by phone, chat, or using our ticket system.

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Managing life at home while serving can be a challenge, and you get more training on ships and aircraft than on personal finance and military moves. That's why we're here.

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